RWS Global is seeking an experienced and dynamic General Manager to lead our seasonal haunt experience. The General Manager will oversee all aspect of the haunt operations, ensuring a thrilling and safe experience for guests. This role requires strong leadership, exceptional organization skills, and a passion for delivering high-quality entertainment.

Key Responsibilities:

Operational Management

• Oversee daily operations of the haunted house, ensuring a smooth and efficient workflow.
• Coordinate and manage the setup and teardown of all haunted house daily operations.
• Ensure all safety protocols and regulations are strictly followed to guarantee guest and employee safety.

Staff Management

• Train and supervise seasonal operational staff, partnering with Stage Management for performers, technicians, and support personnel.
• Implement staff schedules, ensuring adequate coverage for all areas and shifts, adjusting as needed.
• Foster a positive and motivated work environment, addressing any staff issues promptly and professionally.

Guest Experience

• Maintain a high standard of guest service, ensuring all guests have a memorable and enjoyable experience.
• Handle guest inquiries, feedback, and complaints effectively and efficiently.
• Implement and oversee crowd control measures to manage high guest volumes.
• Partner with security personnel to ensure guest safety and proper follow up for escalated situations.

Financial Management

• Manage the budget as provided by RWS Leadership, reporting and tracking expenses.
• Coordinate with the RWS Leadership team to ensure accurate and timely financial reporting.
• Identify and implement cost-saving measures without compromising the guest experience.

Maintenance and Logistics

• Ensure all haunt elements and equipment are in excellent working condition, coordinating repairs and maintenance as needed in conjunction with technical staff and building partners.
• Oversee inventory management, including ordering supplies and managing stock levels.
• Coordinate with vendors and contractors for any outsourced services.

Qualifications

• Proven experience in a management role within the entertainment, hospitality, or event management industry.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Exceptional guest service and communication skills.
• Ability to work in a fast-paces and high-stress environment.
• Knowledge of safety regulations and emergency procedures.
• Experience with budgeting and financial management.
• Able to work evenings and weekends as required by the nature of the event.

Preferred Qualifications

• Experience managing a Halloween or similar seasonal attraction.
• Creative mindset with a passion for the horror genre.
• Familiarity with marketing and promotional strategies for entertainment events.

Physical Requirements:

• Ability to stand, walk, and navigate through dark and confined spaces for extended periods.
• Ability to lift and carry up to 50 pounds.

Pay: 2000/week